Who We Are And What We Do

East Dorset Citizens Advice Bureaux is an independent charity (Reg. No. 1003456) that started in Wimborne in 1968 and has expanded to cover the whole of East Dorset. It operates from offices in Wimborne and Ferndown and currently has outreach centres in Heatherlands, Verwood Library, and at GP surgeries in Verwood and Cranborne.

East Dorset CAB gives free, confidential and impartial advice on a wide range of subjects. It also works for change by recommending improvements to local and national policy based upon experience of clients' problems. EDCAB is committed to equal opportunities for its workers and clients, and welcomes volunteers regardless of race, gender, sexuality or disability.

East Dorset CAB became incorporated in 1991 and is a Company Limited by Guarantee (Registered No. 2618707). It is a member of Citizens Advice (National), which audits standards, and holds the Community Legal Services Quality Mark.

East Dorset CAB relies on 35 advisers, around 20 other volunteers, a board of directors and some specialist services e.g. solicitors, and employment advisers (also volunteers). The professional staff consists of the Bureau Manager, an Advice Services Manager, an Office Manager, Session Supervisors and a Training Supervisor. All are part time positions. We also have a voluntary Social Policy Team Co-ordinator.

Our general advice services depend on grant income from local councils and organisations, voluntary contributions, and fund raising by the Friends of EDCAB. Advice surgeries in GP practices once a week are supported by the Primary Care Trust. The Heatherlands outreach service is funded by the Valentine Charitable Trust. Wessex Water and East Dorset Housing Association (EDHA) contribute to our Money Advice service.

CAB Aims and Principles

" We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives."

" We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination."