What Does An Assessor do?

All Bureax operate a system that helps to keep waiting times down for clients. Our "Gateway Assessors" are valued members of the advice team, providing information and an initial assessment of a client's problem.

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What Does An Adviser do?

We have generalist and specialist advisers who research and explore client's problems in more depth. They take referrals from our assessors and spend as much time as necessary setting out options and helping to progress issues for clients.

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How Much Time Is Involved?

A minimum of 8 hours per week. This can include follow up work, reading and writing up reports. A single day may be preferred or two separate half days -we try to be as flexible as possible. In addition to duty shifts advisers are expected to attend the monthly staff meetings and continuation training sessions.

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What Training Is Provided?

All advisers must complete the national Training Programme common to all CABx. This is a competence-based course and leads to a Certificate in General Advice Work for those who wish (CABCGAW). This involves working through learning packs in your own time under the guidance of the Bureau Tutor, attending tutorials; observation; supervised interviews; practical exercises; and attending courses run by the National Association of Citizens Advice Bureaux (NACAB). On an average of 15-20 hours per week, the training takes approximately 6 months.

Further training is provided after the basic course, covering more complex subjects and to keep advisers up to date.

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What Subjects Can Advisers Advise On?

When appropriate advisers may be able to:>

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Do Advisers Specialise?

As CAB work has become more complex the requirement for specialisation has increased After gaining experience advisers may develop expertise in particular areas especially where ongoing cases require representation and more detailed knowledge

Such areas include:

However, whilst there is always a need for specialists, many advisers prefer general work because of the variety it provides, and all advisers are expected initially to handle any case that may arise.

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What Qualifications Are Required?

As we provide full training, we do not ask for any formal qualifications or experience, although obviously any specialist knowledge will be put to good use. What we do look for however, are:

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Why Do People Volunteer?

We are often asked by clients "Why do you do this work? You aren't paid!". Some of the reasons given by advisers are:

I volunteered for CAB work because...."I wanted to do something worthwhile to help others, and develop myself personally and intellectually."

What I like most about coming in is...."The friendship from fellow advisers - the support shown, the exchange of ideas and opinions."

The bit I find hardest is ..... "Practically - debt advice, but the hardest thing is the realisation that we live in such an unfair society."

It's lovely when...."You get a successful result, and when you know the client really appreciates the effort that has been made on their behalf - then it's brilliant."

What it really amounts to is Job satisfaction ..... particularly when your client says "Thank you"

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